- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer issues related to orders, deliveries, returns, and refunds.
- Provide detailed information about products, services, and company policies.
- Escalate complex issues to the appropriate departments or team members.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the development and improvement of customer service processes.
- Identify trends in customer feedback and suggest enhancements to our service.
- Collaborate with team members to achieve customer satisfaction goals.
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Work from home
Work Location: In person
