POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
르메르디앙은 화려한 여행의 시대에서 영감을 받아 풍요로운 삶을 만끽하려는 유럽만의 독특한 정신을 계승하여 각 문화권에 녹여냅니다. 르메르디앙의 고객은 호기심이 많고 창의적이며 국제적인 문화를 추구하는 사람들로, 연결의 순간을 높이 평가하고 여행지를 제대로 즐기기 위해 여행의 속도를 늦춥니다. 우리는 고객이 행복한 삶을 누릴 수 있도록 영감을 주는 경험을 제공하며, 정통하고 세련됨과 동시에 기억에 남는 서비스를 제공합니다. 르메르디앙은 팀에 합류할 호기심 많고 창의적인 인재를 찾고 있습니다. 마음이 맞는 고객과 기꺼이 소통하고자 하고, 기억에 남는 경험을 만들고자 하는 깊은 열정이 있다면 르메르디앙의 채용 기회를 살펴보시기 바랍니다. 르메르디앙에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 르메르디앙의 문을 두드리세요.
