We are looking for a Customer Success Associate to support and engage with customers, ensure smooth onboarding, resolve queries, and contribute to overall customer satisfaction and retention.
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0–5 years of experience
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Experience in Power BI will be an added advantage
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Freshers with strong communication and analytical skills can also apply
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Engineering graduates will be preferred
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Shift timings may fall anytime between 6:00 AM and 11:00 PM
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Candidates should be flexible to work in rotational shifts if required
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First 3 months: Work From Office (WFO)
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Post training/probation, office presence may depend on assigned shift requirements
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Strong communication and problem-solving skills
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Customer handling/support experience is a plus
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Hands-on experience with Microsoft Power BI (PBI) will be an added advantage
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Interact with customers and address their concerns effectively
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Ensure a positive customer experience throughout the lifecycle
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Coordinate with internal teams for issue resolution
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Track customer feedback and provide timely updates
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Maintain documentation and support records accurately
