Company Description
- Zybra Private Limited is a cloud-based accounting software company.
- We provide accounting, GST, inventory, sales and business management solutions for Indian businesses.
- Our goal is to simplify business accounting through easy-to-use technology.
- We are a growing technology company with a customer-focused approach.
- We believe in innovation, teamwork and continuous learning.
Role Description
- Handle customer queries through phone, WhatsApp, email and chat.
- Understand customer issues and provide quick and effective solutions.
- Guide customers in using Zybra accounting software and its features.
- Assist customers with accounting and GST-related software queries.
- Troubleshoot basic technical and software-related issues.
- Coordinate with the Product & Technical Team for complex issues.
- Follow up with customers to ensure issues are properly resolved.
- Maintain proper records of customer queries and resolutions.
- Educate customers about new features, updates and software improvements.
- Contribute to improving the overall customer support experience.
Pay: ₹14,000.00 - ₹26,000.00 per month
Work Location: In person
