Application Support Analyst with 5 to 7 years of experience in
L2/L3 support of enterprise applications (functional & application layer)
, ensuring
24×7 availability, SLA-driven operations, and rapid incident resolution
.
Specialized in
application troubleshooting, configuration, and data-level issue resolution
, with focus on
support automation and business continuity
—
excluding infrastructure/server-level support
.
Key Responsibilities
Manage
incident, service request & problem lifecycle (ITIL)
Perform
RCA, Bug identification, defect replication & performance troubleshooting
Handle
application configuration, master data & workflow support
Enable
monitoring, log analysis & proactive issue detection
Support
change & release from application perspective (UAT, validation, stabilization)
Coordinate with
business users, vendors & development teams for incidents/ RCA
Ensure
data accuracy, application performance & process continuity
Technical Skills
·
Oracle Stack:
Oracle Forms & Reports, PL/SQL, SQL etc.
·
Application Development:
.NET, basic Java/Python etc.
·
Monitoring (Application Level):
Splunk, AppDynamics (transaction/log analysis) etc.
·
API/Integration:
Postman, SoapUI (API-level troubleshooting) etc.
Process Skills
ITIL:
Incident, Problem & Change Management
SLA/KPI tracking & support governance
RCA, trend analysis & preventive actions
(functional/application issues)
Documentation:
SOPs, runbooks, KB articles
Vendor coordination & compliance (SOD, VAPT, audits)
Soft Skills
Strong
stakeholder management (Business–IT–Vendor)
Ownership-driven approach (SPOC mindset)
Analytical
problem-solving & decision-making
Focus on
continuous improvement & automation
Ability to
train users and support L1 teams
Qualifications
B Tech/ M Tech (IT/Computer Science)
