Job Description:
We are looking for a professional and customer-oriented Front Office Executive to join our hotel/resort team. The ideal candidate should have 1–2 years of experience in the hospitality industry and be passionate about delivering exceptional guest service.
Key Responsibilities:
- Welcome guests and handle check-in/check-out procedures efficiently.
- Manage room reservations, bookings, and cancellations.
- Respond to guest inquiries and resolve concerns promptly.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Handle phone calls, emails, and front desk operations.
- Process guest payments, prepare bills, and maintain accurate records.
- Maintain guest information and update the Property Management System (PMS).
- Ensure the reception area is clean, organized, and presentable.
- Provide information about hotel facilities, services, and local attractions.
Requirements:
- Education: Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Tourism Management, or any graduate with relevant hospitality experience.
- Experience: 1–2 years in a Front Office role within a Hotel or Resort.
- Good communication and interpersonal skills.
- Knowledge of hotel PMS software and MS Office.
- Pleasant personality with strong customer service skills.
- Willingness to work in rotational shifts, weekends, and public holidays.
Key Skills:
- Front Office Operations
- Guest Relations
- Reservation Management
- Customer Service
- Billing & Cash Handling
- Hotel PMS Software
- Communication & Coordination
- Problem Solving
- MS Office
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
