The Operations & Student Success Manager
About the Role
We are looking for an Operations & Student Success Manager to build scalable delivery operations and ensure an exceptional learner experience.
This role will be responsible for coordinating learners, trainers, scheduling, customer success, and operational excellence.
Key Responsibilities
- Manage end-to-end learner lifecycle and engagement.
- Build scheduling and delivery processes.
- Improve learner retention and satisfaction.
- Coordinate with trainers and academic teams.
- Develop SOPs, dashboards, and operational metrics.
- Identify and resolve operational bottlenecks.
- Drive customer success initiatives and renewals.
Ideal Candidate
- Experience in EdTech, customer success, academic operations, or service delivery.
- Strong process orientation and problem-solving ability.
- Experience managing learner or customer engagement programs.
- Excellent stakeholder management skills.
Why Join
- Opportunity to shape operational foundations of a new business.
- High ownership and decision-making authority.
- Fast-growth environment.
How to Apply
· Interested candidates may share their updated profile/resume at [email protected] and mark a copy to [email protected]. Please mention the position applied for in the subject line:
· Professionals from EdTech, Online Learning, Communication Skills, Language Learning, K12, Study Abroad, and Digital Education platforms are encouraged to apply.
Pay: ₹500,000.00 - ₹12,000,000.00 per year
Benefits:
Work Location: In person
