LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.
Working Model: Hybrid / On-call flexibility required (including occasional out-of-hours support)
Working Time: 9.00 am – 5.30 pm US EST
Role Overview:
We are seeking a highly skilled Managed Security Services (MSS) System Engineer to join our global cybersecurity operations team. This role is responsible for designing, implementing, and supporting advanced network and security solutions for enterprise customers across multiple regions. This role places strong emphasis on modern security architectures including SASE, SD-WAN, and cloud-delivered security platforms, with a primary focus on Fortinet, Palo Alto Networks, and Zscaler technologies.
Key Responsibilities:
- Design, implement, and maintain managed security solutions across customer environments
- Engineer and deploy firewall and network security configurations across multi-vendor platforms
- Collaborate with customers and internal stakeholders to review and validate security architectures
- Develop and implement security policies aligned to business and compliance requirements
- Perform solution integration across network, cloud, and security domains
- Support service onboarding, testing, and production turn-up activities
- Troubleshoot complex network and security incidents across global environments
- Contribute to continuous improvement of MSS processes, automation, and service quality
- Provide technical guidance in customer engagements and escalations
- Participate in on-call rotations and provide support across multiple time zones
Core Technical Expertise:
Network & Security Fundamentals
- Routing protocols (BGP, OSPF, EIGRP)
- MPLS, VPN technologies (IPsec / SSL VPN)
- NAT, segmentation, and network design principles
- Security Platforms (Multi-Vendor)
- Palo Alto Networks (NGFW, Panorama, Prisma Access, Prisma SD-WAN)
- Fortinet (FortiGate, FortiManager, FortiAnalyzer, FortiSASE, FortiSD-WAN)
- Cisco (ASA, Firepower, Secure Firewall, SD-WAN/Viptela)
- Secure Access & Cloud-Delivered Security
- Zscaler (ZIA, ZPA)
Professional Skills:
- Strong analytical and problem-solving abilities
- Excellent communication skills with customer-facing experience
- Ability to manage multiple priorities
Qualifications:
- 3–5+ years of experience in network security engineering or MSS environments
Certifications (Preferred):
- CCNA / CCNP Security
- PCNSE
- Fortinet NSE
Education:
- BCA / B.Tech graduates or candidates with relevant qualifications in cybersecurity, information technology or related fields.
This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.
LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.
To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.
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