Job Title: E-Commerce Assistant
Department: E-Commerce / Online Sales
Reports To: E-Commerce Manager / Operations Manager
Job Summary:
We are looking for a detail-oriented and motivated E-Commerce Assistant to support daily online business operations. The candidate will manage product listings, process orders, coordinate with customers, and help improve online sales performance across marketplaces and websites.
Key Responsibilities:
- Manage and update product listings on e-commerce platforms (Amazon, Flipkart, Shopify, website, etc.)
- Upload product images, descriptions, prices, and stock details
- Process daily online orders and coordinate dispatch/shipping
- Track inventory and update stock availability
- Handle customer queries through chat, email, or phone
- Manage returns, exchanges, and refund requests
- Monitor sales reports and prepare basic performance data
- Coordinate with warehouse, marketing, and delivery teams
- Support promotional campaigns, offers, and discounts
- Ensure smooth day-to-day marketplace operations
Required Skills:
- Basic computer knowledge
- Familiarity with Excel / Google Sheets
- Good communication skills
- Attention to detail
- Time management skills
- Basic knowledge of online marketplaces
Preferred Qualifications:
- Graduate / Undergraduate
- Experience in e-commerce or customer service preferred
- Knowledge of Shopify, Amazon Seller Central, Flipkart Seller Hub is a plus
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
