About The Role
You will manage day-to-day mystery shopping operations while helping our automation team document and improve processes.
This role is ideal for highly organized candidates who enjoy systems, documentation, coordination, and operations management.
Responsibilities Shopper Coordination
- Assign mystery shopping tasks
- Follow up with shoppers
- Track confirmations
- Manage last-minute replacements
Operations Management
- Maintain Airtable databases
- Update Google Sheets
- Track shopper performance
- Monitor assignment completion
Process Documentation
- Write SOPs
- Document workflows
- Create process maps
- Help automation engineers understand operational requirements
Reporting & Quality Control
- Review submitted reports
- Verify completeness
- Ensure data accuracy
- Escalate issues when necessary
Required Skills Operations
- Attention to detail
- Strong organization
- Process documentation
- Task management
Tools
- Google Sheets
- Airtable
- Notion
- WhatsApp Business
AI Tools (Mandatory)
Candidates must actively use:
For:
- SOP creation
- Documentation
- Communication drafting
- Formula generation
- Process improvement
Required Google Sheets Skills
- INDEX MATCH
- VLOOKUP
- Conditional Formatting
- Pivot Tables
- Data Validation
What We Want To See
Candidates must submit:
- SOP sample
- Screenshot of spreadsheet work
- Description of organizational system
- Availability confirmation
Screening Questions
- How do you organize large workloads?
- Show a process document you created.
- How do you use AI for operations work?
- Describe a situation where you handled multiple deadlines.
Compensation
- ₹10,000/month
- Remote
- Mon–Sat
- UAE business hours
- Path to Operations Manager role
Pay: ₹10,000.00 per month
Work Location: Remote
