Experience: 2 to 3 years of experience as a Floor Supervisor or Captain in a high-volume café or restaurant.
Overview: Responsible for the overall operations, financial performance, and guest experience of the café.
Key Responsibilities:
- Supervise floor staff, assign daily duties, and ensure smooth service flow.
- Assist with inventory counts, stock ordering, and daily cash closing.
- Handle billing discrepancies and step in to resolve immediate customer issues.
- Monitor staff grooming, punctuality, and compliance with café rules.
Skills Needed:
- Good problem-solving skills and ability to manage staff shifts.
- Hands-on experience with restaurant billing software.
- Quick on their feet to handle customer complaints during peak rush hours.
- Good English communication and basic stock auditing skills.
- Must be pet-friendly.
Benefits:
- Food provided
- Provident Fund
Ability to commute/relocate:
- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant management: 1 year (Required)
- Food industry: 3 years (Required)
Work Location: In person
