Roles and Responsibilities
limits; follow up to ensure resolution.
Identify and assess customer's needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts.
Manage large inbound calls.
Provide accurate, valid, and complete information by using the right methods/tools.
Follow communication procedures, guidelines, and policies.
Take an extra mile to engage customers.
Qualifications and Experience
Graduates from any stream
Fresher or 0 to 2 years in customer care
English and Hindi Speaking is preferable. Roles and Responsibilities.
Desired Candidate Profile
Excellent Communication in Hindi is mandatory.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt and respond to different types of characters.
Proven customer support experience is an added advantage.
