- Understand the customer’s requirement
- Explain product features, specifications, functions and technical benefits customers.
- Conduct product demonstrations and technical presentations.
- Support the Sales Team during customer visits and product discussions.
- Provide technical inputs for quotations and tenders.
- Explain operation and safety features
- Obtain installation/commissioning acknowledgment from the customer.
- Attend customer complaints and service requests promptly.
- Diagnose mechanical, electrical and functional issues.
- Carry out preventive and corrective maintenance.
- Maintain regular contact with customers after installation.
- Understand recurring problems and provide solutions.
- Provide technical guidance to users.
- Escalate major technical issues to the Service Manager/Technical Head.
- Identify opportunities for additional bed requirements, spare parts and AMC.
- Provide leads generated during service visits to the Sales Team.
- Support repeat orders and customer relationship management.
- Collect customer feedback regarding product performance and requirements.
- Prepare installation reports, service reports and complaint reports.
- Maintain customer-wise service history.
- Record spare parts used and warranty replacements.
- Submit daily/weekly service activity reports.
- Track pending complaints until closure.
Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person
