Job Summary
The Warranty Incharge is responsible for handling all warranty-related activities in the workshop/service center. The role includes processing warranty claims, maintaining records, coordinating with OEM/TATA Motors, ensuring compliance with warranty policies, and minimizing claim rejection through proper documentation and timely submission.
Key Responsibilities (KRAs)Warranty Claim Management
- Prepare and submit warranty claims as per company/OEM guidelines.
- Ensure accurate documentation of warranty jobs.
- Monitor pending, approved, and rejected warranty claims.
- Follow up with OEM for claim approvals and settlements.
Documentation & Compliance
- Maintain proper records of warranty parts and job cards.
- Verify warranty eligibility before claim processing.
- Ensure all claims comply with OEM warranty policies.
- Maintain warranty audit files and reports.
Coordination
- Coordinate with Service Advisors, Technicians, and Spare Parts Department.
- Communicate with OEM representatives regarding claim issues.
- Support workshop staff regarding warranty procedures.
Warranty Parts Handling
- Track defective warranty parts.
- Ensure proper tagging and storage of warranty parts.
- Arrange return/disposal of warranty parts as per company norms.
Reporting & MIS
- Prepare daily/monthly warranty reports.
- Maintain claim status tracking sheets.
- Analyze rejection reasons and take corrective actions.
Key Performance Indicators (KPIs)
- Warranty claim submission TAT
- Warranty claim approval percentage
- Reduction in claim rejection rate
- Accuracy of documentation
- Pending claim clearance
- Audit compliance score
Required Skills
- Knowledge of automobile/commercial vehicle warranty process
- Good documentation and reporting skills
- Computer proficiency (MS Excel, DMS, Email)
- Communication and coordination skills
- Attention to detail
- Problem-solving ability
Qualification
- Graduate / Diploma in Automobile or related field preferred.
Experience
- 2–5 years experience in automobile/commercial vehicle service industry preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: On the road
