JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Operational Strategist
Account Management – Work Dynamics
What this job involves:
Enabling workplace operational excellence
The Workplace Operational Strategist is responsible for defining, maintaining, and validating a workplace design standards, strategic segmentation framework, and workplace personas to enable consistent, high-performing workplace operating model across each global region, building type, and business line.
Key Responsibilities:
Portfolio Implementation & Change Management
Drive adoption by maintaining the design standards content, onboarding toolkits, site leader enablement, enabler training, and version controls.
Provide consultative support to active projects (new sites, restacks, renovations) to ensure the design standards are applied and exceptions are captured and governed.
Lead structured change management to reduce “shadow standards” and improve global adherence.
Tiering Activation & Standards Deployment
Refine tiering structure and logic through continuous alignment across Workplace Design and with key enabling partners; establish one product with scaled service levels – clearly defining how each tier drives the level of investment
Define global baseline requirements with Engineering, Brand, Accessibility and Real Estate teams; set what is mandatory vs guidance
Continually run line-by-line validation across design specifications, workplace services and amenities, and end user technology; maintain master tiered schedules; embed Tiering into workflows and tools
Workplace Persona & Workstyle Management
Validate workplace personas by aligning with Business Units, HR, Technology and Workplace teams; translating business strategy into shared planning expectations and experience narratives
Maintain persona inputs as roles and work patterns evolve; gather feedback from regions; update planning tools and guidance used in live projects
Sound like you? To apply you need to be: Experience & Background
Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communications
Bachelor's degree or equivalent in Architecture, Design, Business, or related field
Design Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferred
Multi-geography Experience: Proven ability to work across different cultures and geographic regions
Core Competencies
Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiences
Matrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authority
Executive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadership
Data Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendations
Design Sensibility: Understanding how design principles impact employee experience and space activation
Essential Skills
Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidance
Relationship Building: Proven track record of building and maintaining relationships across complex organizational structures
Project Management: Strong organizational skills with ability to manage multiple priorities and deliverables
Technology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms
Personal Attributes
Self-motivated with ability to work independently across time zones
Flexible and adaptable to changing business needs
Customer-centric mindset with focus on value creation
Initiative-driven with strong sense of accountability
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
