- Guest Service: Ensures guests receive a warm welcome, smooth check-in/check-out, and good service throughout their stay.
- Front Desk Management: Supervises receptionists, cashiers, bell desk staff, and other front-office employees.
- Reservations: Oversees room bookings, cancellations, availability, and coordination with the reservations department.
- Guest Complaints: Handles guest complaints and problems professionally and ensures quick resolution.
- Room Management: Coordinates with Housekeeping to ensure rooms are cleaned, inspected, and ready for arriving guests.
- Staff Scheduling: Prepares duty rosters, assigns responsibilities, and monitors staff performance.
- Billing & Cash Handling: Supervises guest accounts, payments, refunds, and daily financial reports.
- Communication: Coordinates with departments such as Housekeeping, Food & Beverage, Maintenance, Security, and Sales.
- VIP & Special Guests: Makes arrangements for VIPs, groups, repeat guests, and special occasions.
- Revenue & Occupancy: Helps maximize room occupancy and revenue by monitoring room availability and rates.
- Training: Trains and motivates front-office employees and maintains service standards.
- Safety & Security: Ensures proper guest registration, key control, emergency procedures, and security practices.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
