Job Description
Position: Staff Nurse cum Guest Relations Officer (GRO)
Location: Lower Parel (West), Mumbai
Employment Type: Permanent
About the Role
We are seeking a compassionate, customer-focused, and detail-oriented Staff Nurse cum Guest Relations Officer (GRO) to provide high-quality nursing care while ensuring an exceptional patient experience. The role combines clinical excellence with front-office coordination and administrative support in a fast-paced healthcare environment.
Key ResponsibilitiesClinical & Nursing Responsibilities
· Perform phlebotomy, sample collection, labeling, and barcode application.
· Record patient vitals including height, weight, BMI, blood pressure, pulse, and temperature.
· Administer vaccinations and prescribed medications.
· Verify vaccination history and generate vaccination vouchers where required.
· Conduct vision assessments including visual acuity and colour vision tests.
· Maintain accurate electronic medical records.
· Ensure biomedical waste disposal complies with regulations.
Guest Relations & Administrative Responsibilities
· Deliver an excellent patient experience and manage front-desk coordination.
· Capture customer feedback through the C-SAT system.
· Coordinate laboratory requests, dispatches, and documentation.
· Maintain inventory of medical consumables, non-consumables, and vaccines.
· Support day-to-day administrative operations and SOP compliance.
Qualifications & Experience
· Diploma/B.Sc. Nursing (GNM/B.Sc.).
· Freshers and candidates with relevant clinical experience are welcome to apply.
· Valid State Nursing Council registration.
· Basic computer proficiency.
Skills & Competencies
· Strong patient care and phlebotomy skills.
· Excellent communication and guest relationship management.
· Knowledge of infection control and biomedical waste management.
· Strong documentation and administrative skills.
· Professional, detail-oriented, and patient-centric approach.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
