Job Description: Essential Functions
- Process Transitions . Execute transition of processes with end to end accountability. Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status. Establish organized ‘Ways of working’ through structured Governance Model and Escalation Matrix. Consultants in this practice will be required to work closely with our clients on onsite projects
- Transitions Review . The resource will partner with the Business Transitions Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of Transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed
- Solution and implementation design . The resource will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing Transitions and implementation solution, providing inputs to effectively price service provision.
- Op-ID & DD . Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities
- Building Capability in Transitions Function . The resource will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective Transitions. This will entail assessment of new tools that can be employed in Transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our Transitions methodology.
- Training and Development . The resource is expected to develop and implement training and development programs for Transitions Managers. The trainings could be functional, domain or developmental
Responsibilities: Essential Functions
- Process Transitions . Execute transition of processes with end to end accountability. Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status. Establish organized ‘Ways of working’ through structured Governance Model and Escalation Matrix. Consultants in this practice will be required to work closely with our clients on onsite projects
- Transitions Review . The resource will partner with the Business Transitions Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of Transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed
- Solution and implementation design . The resource will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing Transitions and implementation solution, providing inputs to effectively price service provision.
- Op-ID & DD . Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities
- Building Capability in Transitions Function . The resource will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective Transitions. This will entail assessment of new tools that can be employed in Transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our Transitions methodology.
- Training and Development . The resource is expected to develop and implement training and development programs for Transitions Managers. The trainings could be functional, domain or developmental
Qualifications: Education Requirements
- Graduation in any stream (essential)
- Post-graduation, business management (preferred)
- PMP, PRINCE2 certification (preferred)
Work Experience Requirements
- 12+ years of experience, most of which should be in BPO environment
- 8+ years of the BPO experience should be in Transitions
- 5+ years of core Project Management/ Solutioning experience.
- Should have Program Management experience of a small to medium size engagements
