Operations Coordination
- Coordinate day-to-day work allocation across different teams.
- Track daily deliverables.
- Ensure work is completed within committed timelines.
- Monitor employee workload.
- Coordinate with Partners and Managers regarding project status.
- Prepare Daily Work Allocation Sheets.
- Prepare Weekly Status Reports.
- Maintain Operational Dashboard.
- Track pending assignments.
- Follow up with teams for completion.
- Escalate delays to management.
B. Client Coordination
- Coordinate with clients regarding
- Information requirements
- Pending documents
- Approvals
- Clarifications
- Deliverables
- Maintain communication tracker.
- Maintain client follow-up tracker.
- Schedule meetings.
- Prepare MOM (Minutes of Meeting).
- Track action items.
- Maintain Client Relationship Database.
C. Process Monitoring
- Ensure SOPs are followed.
- Review workflow compliance.
- Track process bottlenecks.
- Identify repetitive issues.
- Suggest process improvements.
- Develop new workflows wherever required.
- Maintain Process Manuals.
- Update SOPs.
- Maintain Checklists.
D. MIS Reporting
- Prepare
- Daily MIS
- Weekly MIS
- Monthly MIS
- Resource Utilization Reports
- Client Status Reports
- Project Status Reports
- Revenue Tracking Reports
- Pending Work Reports
- Ageing Reports
- Turnaround Time Reports
- Dashboard Reports
E. Documentation
- Maintain
- Project Files
- Client Documents
- Internal Checklists
- SOP Repository
- Templates
- Process Notes
- Engagement Tracker
- Document Control Register
- Knowledge Repository
F. Coordination Between Departments
- Coordinate between
- Accounts Team
- GST Team
- Income Tax Team
- ROC Team
- Audit Team
- Payroll Team
- HR Team
- Administration
- Partners
- Clients
- External Consultants
G. Resource Planning
- Allocate work.
- Track capacity.
- Monitor resource utilization.
- Prepare leave planner.
- Track employee productivity.
- Assist in manpower planning.
- Maintain backup matrix.
H. Compliance Monitoring
- Track due dates.
- Monitor statutory compliance.
- Ensure timely filings.
- Maintain Compliance Calendar.
- Track pending compliances.
- Coordinate escalations.
I. Quality Management
- Ensure internal review completion.
- Monitor checklist compliance.
- Review documentation completeness.
- Track client feedback.
- Coordinate corrective actions.
- Monitor SLA adherence.
Key Performance Indicators (KPIs)
- Work Completion %
- SLA Compliance %
- Client Satisfaction Score
- Pending Assignments
- Average Turnaround Time
- Process Compliance %
- Employee Utilization %
- Number of Escalations
- Documentation Accuracy
- Meeting Closure %
- MIS Accuracy
- Follow-up Effectiveness
Required Skills
- Excellent Communication
- Strong Coordination Skills
- Time Management
- Follow-up Skills
- Planning Ability
- Documentation Skills
- Problem Solving
- Decision Making
- MS Excel
- MIS Reporting
- Presentation Skills
- Multitasking
- Attention to Detail
- Conflict Resolution
- Leadership
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
