Job Title
Telecaller Executive – Ecommerce D2C Brand
Company Overview
We are a growing D2C ecommerce brand based in Surat looking for dedicated and energetic telecallers for daily customer handling and order confirmation processes.
Job Location
Office Based – Surat
Job Type
- Full-Time
- Day Shift
- Office Work
Key Responsibilities
- Call customers daily for order confirmation
- Handle customer queries and support
- Follow up with customers regarding orders and deliveries
- Convert leads into confirmed orders
- Maintain proper customer communication records
- Coordinate with the ecommerce operations team
- Handle WhatsApp chats and customer responses
- Ensure smooth customer experience and order processing
Requirements
- Good communication skills in Hindi and Gujarati
- Basic computer and smartphone knowledge
- Comfortable talking with customers on calls
- Positive attitude and customer-handling skills
- Ability to work in a target-oriented environment
- Ecommerce or telecalling experience is a plus
Preferred Skills
- Telecalling / Customer Support Experience
- Order Confirmation Handling
- Lead Conversion Skills
- WhatsApp and CRM Handling
Salary & Benefits
- Fixed Salary + Incentives
- Performance Bonus
- Friendly Office Environment
- Growth Opportunities
Experience Required
- Freshers can also apply
- 0–2 years experience preferred
Education Qualification
- 10th / 12th / Graduate (Any Stream)
Work Location: In person
