Job Title: .Application Support Engineer
Job Location: Hyderabad
Customer: VIQ Solutions
Educational Requirements:
- BE/B-Tech in Computer Engineering, Computer Science, or an equivalent degree.
Experience and Skill Requirements:
3+ years
US Shift (Night Shift), 8PM - 5AM
- Demonstrable experience as an Application Support Engineer in Cloud based applications including AWS, Microsoft's .NET Stack and Java.
- Great attitude with the ability to foster a fun, productive working environment
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer scenario specific issues.
- Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction in a highly technical environments
- Excellent written and verbal communication skills in English language
- Knowledge or experience with application development.
- Strong experience in application development and software development life cycle management in technical environments,
- Capable of dealing with complex data schema, data flow, and state management,
- Strong critical thinking and mindset to deal with web frontend troubleshooting including but not limited: Troubleshooting skills, logging collections (to server maybe), WebRTC media processing, browser side performance optimisation, knowing different browsers’ behaviours,
- Very sensitive to end user experience and user flow,
- Fluent with Git source control, and GitHub.
Preferred Qualifications:
- Familiar with audio, video formats, capture, encoding, decoding;
- Experience with a range of audio/video tools such as WiMedia Foundation, FFmpeg, VLC, and LeadTools;
Soft Skills:
- Ability to thrive in a collaborative, empowered, self-organized team environment.
- Good oral and written communication skills
- Proficient in English – employees will be required to communicate with English-speaking colleagues.
- Excellent analytical skills such as planning and problem-solving.
- Passion to learn new tools and methods and expand knowledge.
- Accountable, high follow through on commitments
- Team player, able to mentor more junior teammates
- Excellent organisation skills and attention to detail
