QA Executive – Veho Delivery Command Center (Customer Care Project)
Location: Panchkula
Role: QA Executive (Customer Care / Chat Support Process)
Key Responsibilities:
- Monitor and audit customer support interactions (Chat/Email/Voice).
- Evaluate agent performance against quality standards.
- Identify process gaps and provide constructive feedback.
- Prepare QA reports and track improvement metrics.
- Ensure compliance with client and company guidelines.
- Work closely with operations teams to improve customer experience.
Preferred Candidate Profile:
- Experience in QA for Customer Care, Chat Support, or BPO processes.
- Strong communication and analytical skills.
- Good understanding of quality parameters and audit processes.
- Ability to prepare reports and conduct feedback sessions.
- Experience in customer service environments is preferred.
Location: Panchkula
skills
Required Skills for QA – Veho Delivery Command Center (Customer Care Project)
- Quality Auditing & Monitoring
- Customer Service & Chat Support Knowledge
- Strong Communication Skills
- Attention to Detail
- Analytical & Problem-Solving Skills
- Feedback & Coaching Ability
- Process Compliance & Documentation
- Report Preparation & Data Analysis
- MS Excel and MS Office Proficiency
- Team Collaboration & Stakeholder Management
- Conflict Resolution Skills
- Time Management & Multitasking
Preferred Experience: QA experience in Customer Care, Chat Support, BPO, or Contact Center environments.
Pay: ₹14,867.82 - ₹35,879.84 per month
Work Location: In person
