Key Responsibilities
- Make outbound calls to prospective customers from the provided database.
- Handle inbound customer inquiries professionally.
- Introduce company products and services effectively.
- Generate qualified leads and schedule meetings for the sales team.
- Follow up with potential customers regularly.
- Maintain accurate records of calls, leads, and customer interactions in CRM or Excel.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Resolve customer queries and escalate issues when necessary.
- Build and maintain positive customer relationships.
- Coordinate with the Business Development and Marketing teams.
- Prepare daily and weekly activity reports.
Required Skills
- Excellent communication skills in Tamil.
- Basic communication skills in English.
- Strong convincing and negotiation abilities.
- Good listening and interpersonal skills.
- Ability to handle customer objections confidently.
- Basic computer knowledge (MS Office, Google Sheets, CRM software).
- Positive attitude and willingness to learn.
- Ability to work under targets and deadlines.
Educational Qualification
- Any Graduate / Diploma.
- Freshers can apply.
- Candidates with 6 months to 2 years of telecalling, telesales, or customer support experience will be preferred.
Preferred Experience
- Telecalling
- Telesales
- Customer Support
- Lead Generation
- Sales Coordination
Key Performance Indicators (KPIs)
- Number of calls made per day
- Qualified leads generated
- Appointments scheduled
- Lead conversion rate
- Customer satisfaction
- Follow-up completion rate
- Monthly target achievement
Salary
- ₹10,000 – ₹20,000 per month (Based on experience and performance)
- Attractive Incentives for target achievement
Benefits
- Performance-based incentives
- Career growth opportunities
- Training and skill development
- Friendly work environment
- Paid leave as per company policy
Work Timing
- Monday to Saturday
- 9:30 AM to 6:30 PM
Responsibilities at a Glance
- Outbound & inbound calling
- Lead generation
- Customer follow-up
- Appointment scheduling
- Sales support
- CRM data management
- Target achievement
- Customer relationship management
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
