Card administrator
Key Responsibilities:
Card Program Management:
- Maintenance of corporate T&E card program, including issuance, activation, deactivation of cards, manage card limits and cardholder inquiries.
- Ensure timely and accurate reconciliation of card transactions with Concur or other expense systems.
- Coordinate with the payments team to address and resolve any card-related payment issues.
Concur System Oversight:
- Monitor Concur aging reports to identify any overdue expenses or exceptions.
- Provide training and support for Concur users, helping troubleshoot and resolve system issues.
Compliance & Policy Enforcement:
- Ensure adherence to corporate policies related to T&E spend and card usage.
- Regularly review card activity for misuse or non-compliance, implementing corrective actions as necessary.
Cardholder Support & Communication:
- Act as the primary point of contact for cardholders regarding inquiries, disputes, and troubleshooting.
- Manage card suspensions, delinquency follow-up, and clearing.
- Facilitate out-of-cycle payments and emergency card requests.
Data Analysis & Reporting:
- Provide regular reporting on card usage, delinquency trends, and program effectiveness.
- Assist in audits and compliance reviews as needed.
Process Improvement & Best Practices:
- Drive continuous improvements to the T&E card program, including automation, workflow enhancements, and policy updates.
- Stay informed of industry best practices and emerging technologies related to expense management and corporate card programs.
