About the role:
You will be the first point of contact with the client in order to support them, solve their queries in a timely manner or direct them to the relevant departments for the information they require. Your objective is to follow up customer queries, inform them, assist them and deal with their complaints to ultimately help build customer loyalty and improve retention rates.
Providing advice and guidance relating to change requests, and ensuring an in-depth
Knowledge of the media monitored by Onclusive in order to aid in this process
By taking a keen interest in their allocated clients, the Client Services Manager is expected to proactively identify and anticipate their needs
Communicating with the client to understand and address reported issues, either through direct action or interfacing with the relevant group or department
Ensuring that all reported issues are accurately logged, investigated, resolved and
followed up with the client
Who you are:
Extensive knowledge and experience of Client Support processes
Demonstrable record of providing excellent proactive service and support
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A team approach, communicating effectively with colleagues to achieve best working practices
Analytical and problem solving skills
Ability to plan, prioritise and deliver to tight deadlines
Organisational, administrative and technical skills
A high level of interpersonal and influencing skills
Excellent written communication abilities
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Resilience
Workdays and Operational times
Monday to Sunday, Rotational 5 day work days
Work times are market (region) dependent
3 shifts, decided mutually
