Lead Calling Executive – Healthcare
Company: Jus Onco
Job Type: Full-time
Location: Chennai
Working Hours: Daytime within 12 hours window IST
About Jus Onco
Jus Onco is committed to supporting people affected by cancer by connecting them with relevant services, resources, and care solutions. We are seeking a compassionate and results-driven Lead Calling Executive who can communicate confidently with prospective clients while remaining sensitive to their healthcare needs.
Role Overview
The Lead Calling Executive will contact prospective and existing clients, explain Jus Onco’s services, identify their needs, and guide qualified leads through the next steps. The ideal candidate has experience in healthcare, medical services, health insurance, pharmaceuticals, or a related field and understands the importance of empathy, confidentiality, and accurate communication.
Key Responsibilities
- Make outbound calls to prospective clients and respond to incoming inquiries.
- Explain Jus Onco’s services clearly, accurately, and compassionately.
- Understand each client’s needs and recommend appropriate next steps.
- Qualify leads and schedule consultations or follow-up appointments.
- Maintain consistent follow-up with prospective and existing clients.
- Record call notes, lead status, and follow-up activities accurately in the CRM.
- Meet agreed call-volume, conversion, and appointment-setting targets.
- Coordinate with clinical, operations, and customer-support teams when required.
- Protect patient and client information and follow all applicable privacy requirements.
- Use only approved information and avoid providing medical advice or making unsupported claims.
- Share client feedback and common concerns with management.
Qualifications
- Previous experience in lead calling, telesales, inside sales, customer service, or appointment setting.
- Healthcare-related experience is strongly preferred.
- Excellent verbal communication, listening, and relationship-building skills.
- Compassionate and professional when speaking with patients, caregivers, and families.
- Comfortable handling sensitive conversations related to cancer and healthcare.
- Able to explain services in simple, easy-to-understand language.
- Organized, dependable, and confident using CRM and calling systems.
- Target-driven while maintaining ethical and patient-centered communication.
- Tamil, English, Telugu, Hindi are preferred.
Preferred Experience
Experience in one or more of the following areas is an advantage:
- Hospitals, clinics, or diagnostic centers
- Oncology or cancer-support services
- Healthcare or health-tech sales
- Medical tourism or patient coordination
- Pharmaceutical or medical-device sales
- Health insurance or wellness services
Success in This Role
Success will be measured through call quality, qualified leads, scheduled consultations, conversion rates, timely follow-ups, accurate recordkeeping, and positive client feedback.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
