Technical Support Executive
Location: Ahmedabad
Experience: 1–4 Years (Preferred)
Employment Type: Full-time
Job Summary
We are looking for a proactive and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for troubleshooting technical issues, resolving client queries, supporting production incidents, and working closely with internal teams to deliver effective solutions.
Key Responsibilities
- Provide technical support to customers via calls, emails, or ticketing systems.
- Troubleshoot production issues, client tickets, and application bugs.
- Analyze reported issues to identify root causes and provide timely resolutions.
- Coordinate with development and internal teams to resolve complex technical problems.
- Maintain accurate documentation of customer interactions, issues, and resolutions.
- Create and update knowledge base articles for common technical issues.
- Ensure timely resolution of support requests while meeting SLA commitments.
- Stay updated with product features, system enhancements, and technical documentation.
Required Skills
- Knowledge of .NET (C#), JavaScript, Web API, and jQuery.
- Good understanding of SQL, MS SQL Server, PL/SQL, and RDBMS.
- Experience in troubleshooting application and production support issues.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Strong customer service and client-handling skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience in Technical Support, Application Support, or Production Support.
Why Join Us?
- Opportunity to work on real-time client projects.
- Collaborative and growth-oriented work environment.
- Career advancement opportunities.
- Competitive salary and employee-friendly culture.
Apply Now: [email protected] / 9571305277
Pay: Up to ₹450,000.00 per month
Application Question(s):
- How many years of experience do you have in Technical Support / Application Support / Production Support?
- Have you worked on production support, client tickets, or bug troubleshooting?
- Are you comfortable writing and executing SQL queries to investigate production issues?
- What is your Current & Expected CTC and Notice Period ?
Work Location: In person
