Desktop Support Engineer – L1
Location: Chakan, Pune
Experience: 1+ Years
Employment Type: Full-Time
Shift: Rotational Shifts
Job Summary
We are looking for an L1 Desktop Support Engineer to provide technical support to end users and troubleshoot desktop, laptop, Windows, software and basic network-related issues.
Key Responsibilities
- Provide L1 support for desktops, laptops and Windows OS.
- Troubleshoot hardware, software, Outlook, MS Office, browser and Internet issues.
- Handle Active Directory, Domain joining, login and access-related issues.
- Troubleshoot basic LAN, Wi-Fi, VPN, DNS and DHCP issues.
- Install and configure Windows OS, drivers and applications.
- Configure and troubleshoot printers and peripherals.
- Provide remote support and resolve user issues within SLA.
- Log and update incidents/service requests in the ITSM/ticketing tool.
- Coordinate with internal teams and escalate complex issues when required.
Required Skills
Desktop & Laptop Support | Windows 10/11 | Active Directory | Domain Support | Outlook | MS Office | VPN | Basic Networking | Printer Support | Hardware Troubleshooting | ITSM | SLA
Candidate Requirements
- Minimum 1+ year experience in Desktop Support / IT Support.
- Good troubleshooting and problem-solving skills.
- Good communication and customer-handling skills.
- Willingness to work in rotational shifts.
- Graduate/Diploma in IT, Computer Science or related field preferred.
Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person
