Job Title: Customer Support Executive (In-House)
Location: Noida (On-site)
Experience: 0–2 Years
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Company Overview
Marcadors is a growing organization dedicated to supporting NGOs and social impact campaigns through structured outreach and donor engagement. We work closely with nonprofit organizations to strengthen their relationships with donors and supporters, ensuring meaningful communication and long-term impact.
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Job Overview
The Customer Support Executive (In-House) will be responsible for connecting with donors and supporters on behalf of NGO clients. This is a non-sales role with no targets, focused on relationship management, donor assistance, and engagement activities. The ideal candidate should have strong communication skills, a polite approach, and the ability to handle conversations with empathy and professionalism.
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Key Responsibilities
● Handle outbound calls to donors for follow-ups and support
● Assist donors in completing failed donation processes
● Make thank-you calls to acknowledge donor contributions
● Conduct festive and special occasion greeting calls on behalf of NGOs
● Maintain accurate records of calls and update call status in systems
● Coordinate with internal teams for campaign updates and requirements
● Ensure all interactions are polite, professional, and donor-centric
● Build and maintain positive relationships with donors and supporters
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Requirements
● Good communication skills in Hindi and basic English
● Polite, confident, and clear speaking style
● Basic computer knowledge (MS Excel, Google Sheets; CRM is a plus)
● Strong follow-up and record-keeping skills
● Patient, friendly, and respectful attitude
● Prior telecalling or customer support experience is preferred but not mandatory
● Ability to work from office in a structured environment
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Working Environment
● Supportive and collaborative team culture
● No sales pressure or targets
● Relationship-focused role
● Opportunity to contribute to meaningful NGO and social impact campaigns
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Ideal Candidate
Someone who enjoys interacting with people, is empathetic and disciplined, and can represent NGO causes professionally while building strong relationships with donors and supporters.
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Work Location: In person
