Job Title: ERP & IT Support Executive
Job Type: Full-time
Job Description:
We are looking for an ERP & IT Support Executive responsible for managing and supporting the organization’s ERP system while ensuring smooth integration between business operations and IT infrastructure. The role includes ERP administration, database management, server monitoring, advanced Excel reporting, and technical support for internal teams.
Key Responsibilities:
ERP System Administration
Manage and maintain the company’s ERP platform.
Monitor ERP modules such as Accounts, Inventory, Sales, HR, and CRM.
Coordinate with development teams for system updates and improvements.
Maintain ERP documentation, system logs, and operational procedures.
Support ERP customization and integrations.
Database Management
Manage and maintain ERP databases.
Work with MongoDB for database operations.
Server & Infrastructure
Monitor and maintain application and database servers.
Full Stack Development Understanding
Basic understanding of full stack application architecture.
Support ERP web-based modules and integrations.
Basic knowledge of Git, deployment, and debugging.
Advanced Excel & Reporting
Generate MIS reports and operational dashboards.
Analyze ERP data for business insights.
Automate reports using advanced Excel functions including:
Pivot Tables
VLOOKUP / XLOOKUP
Power Query
Conditional Formatting
Macros and Automation
Technical Support & Query Handling
Provide technical support to internal users and departments.
Resolve ERP system issues and application errors.
Handle user queries related to ERP operations and data.
Monitor support tickets and escalate complex issues when required.
Call Handling & Support
Handle support calls from internal teams or customers.
Diagnose and resolve technical problems via phone, email, or remote access.
Log and track issues through ticketing systems.
Ensure quick resolution to minimize business downtime.
Required Technical Skills:
ERP system administration
Database management (MongoDB)
Server management basics
Full stack development understanding
Advanced Microsoft Excel
API integration
Technical troubleshooting
IT infrastructure basics
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Bhawanipore, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
Language:
Work Location: In person
