Process Architect, Professional Services
Blackbaud is seeking a Process Architect to design, standardize, and continuously improve end-to-end delivery processes across Professional Services. This role will strengthen operating models, clarify process flows, and define ownership structures that enable scalable, consistent, and high-quality service delivery across our global workforce. The Process Architect will partner across teams to improve efficiency, reduce complexity, and protect the customer experience as the organization evolves.
The Process Architect is responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams. This role focuses on simplifying processes, clarifying how work moves through the organization, and helping teams adopt consistent practices that improve efficiency, collaboration, and customer experience.
Operating Model & Process Design
Front Office vs Back Office Segmentation
Global Workforce Enablement
Process Governance & Quality
Capacity & Flow Optimization
Automation & AI Enablement
Partner with operations, enablement, technology, PMO, RMO and delivery leaders to pilot scalable automation opportunities
Translate process insights into practical AI use cases that improve quality, speed, consistency, and consultant experience
Change Management & Adoption
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
