We are looking for an Assistant Manager Quality / Quality Team Leader who is responsible for driving transaction quality, improving customer experience, managing QA teams, and ensuring governance through audits, RCA, and client communication.
Key Responsibilities
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Ensure transaction quality and customer experience standards.
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Conduct regular audits and maintain daily governance.
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Manage QA team, allocate responsibilities, and groom team members.
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Handle RCA, escalations, and process improvements.
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Plan and execute calibrations/tape reviews.
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Analyze quality parameters and prepare reports for MBR/QBR/reviews.
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Coordinate with clients and drive quality improvement initiatives.
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Six Sigma Green Belt preferred.
