● Ability to communicate with our global customers in both written and spoken English within corporate environment
● Should have basic knowledge of hospitality and service industry.
● Should have knowledge of bookings such as hotel flights travel.
● Flexible to work in blended business Calls chat and emails
● Identify and assess customers needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate valid and complete information by using the right methods tools
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Follow communication procedures, guidelines and policies
● Excellent English Communication and presentation skills.
● Proven customer support experience or experience as a Client Service Representative.
● Versant skills with C1 Level.
● Undergraduate Graduate with min 6 months of experience.
WORK CULTURE-
● 5.5 days a week with rotational off
● Rational Shift
Cabs available
Pay: ₹25,000.00 - ₹35,000.00 per month
Experience:
- international bpo process: 1 year (Required)
Work Location: In person
