- Answer incoming calls from patients, attendants, and visitors in a timely and professional manner.
- Schedule, reschedule, and cancel appointments for doctors and diagnostic services.
- Provide accurate information regarding hospital services, doctors' availability, timings, procedures, and billing inquiries.
- Handle patient complaints and escalate issues to the appropriate department when required.
- Make outbound calls for appointment confirmations, follow-ups, patient feedback, and health campaigns.
- Maintain accurate records of calls, appointments, and patient interactions in the Hospital Information System (HIS) .
- Coordinate with clinical and non-clinical departments to resolve patient concerns.
- Ensure compliance with hospital policies, patient confidentiality, and data privacy standards.
- Achieve assigned productivity, quality, and patient satisfaction targets.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
