▪5-8+ years in operations management with a field workforce
▪Proven experience managing managers, not just individual contributors
▪Strong grasp of KPI-driven, dashboard-based performance tracking
▪Elder care / healthcare / regulated caregiving experience is a plusKey responsibilities:
▪Own visit completion, service quality & escalation resolution across zones
▪Ensure SOP adherence (emergency response, onboarding, documentation)
▪Train, motivate & groom team members; set zone targets and hold them accountable
▪Own client retention, conversion & complaint resolution at zone level
▪People leadership across a multi-layer team
▪Data-driven decision making (Excel/dashboard fluency)
▪Crisis & escalation management in sensitive situations
▪Cross-zone coordination and process standardization
▪Zone-wise visit completion % and on-time visit rate
▪Escalation / complaint resolution time and volume
▪Client retention and conversion rate across zones
▪TL/ CM performance monitoring, attrition & SOP compliance scores
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
