Role: Manager – Operations (7Padel India)
Location: Mumbai – Lower Parel (The Command Center!)
Experience: 5+ Years in Operations Management (Hospitality, Premium Fitness, or Retail sectors)
Portfolio: 7Padel India (part of PadelPark India)
Reporting to: Head of 7Padel India
Employment Type: Full-Time (Monday to Saturday)
Urgency: High – We’re hiring at the speed of Padel!
About PadelPark & 7Padel: Building the Boom
We are PadelPark, the driving force behind India's fastest-growing sport. We don't just build courts; we build the vibrant communities and world-class venues around them. Through 7Padel, our premium court infrastructure and lifestyle ecosystem, we are creating high-energy destinations where passion meets performance. We are scaling at light speed across the country, and we need an operational general to ensure our on-ground execution matches our massive ambition.
The Role: The Operational Enforcer
We are seeking a high-octane, process-driven Manager – Operations (India) to lead the day-to-day execution across all 7Padel venues. Reporting directly to the Head of 7Padel India, you will be the ultimate backbone of our ground reality. Your objective is simple: ensure flawless player experiences, build an airtight staffing infrastructure, and maintain absolute, zero-compromise SOP compliance across the board.
You aren't a bystander; you are the manager who transforms strategic operational blueprints into perfect, daily courtside execution.
The Game Plan: Your Operational Mandate
- Elite Venue Management: Oversee the daily functioning of all COCO and FOCO venues. You make sure every single site is impeccably "guest-ready" at all times.
- On-Ground Leadership: Directly manage, mentor, and lead our Regional Managers (RMs) and Venue Managers (VMs). You will own the hiring, onboarding, training, and performance metrics of our ground staff.
- Zero-Gap Staffing Systems: Design and execute a robust, foolproof roster system across all centers. You will guarantee 100% venue coverage, building a self-sustaining ground team that completely eliminates the need for senior leadership to step in for staff week-offs.
- SOP Enforcement: Take the operational, maintenance, and audit protocols developed by leadership and embed them into our daily habits. You are the official guardian and "Enforcer" of the elite 7Padel Standard.
- Tight Expense Management: Keep a hawk-like watch on site-level Opex, electricity, and utility costs. You will optimize center budgets, ensuring lean and efficient operations without ever dipping below our premium brand quality.
- Premium Customer Experience: Act as the ultimate escalation and resolution point for customer feedback, ensuring 7Padel firmly protects its reputation as a premier sports and lifestyle destination.
Who We’re Looking For: The Execution General
- The Process Champion: You have 5+ years of experience leading high-performing, multi-site operations within premium hospitality, luxury retail, or top-tier fitness spaces (e.g., Cult.fit, premium club chains).
- The High-Energy Leader: You thrive in fast-paced environments. You don't just sit behind a laptop—you love the hustle of ground execution and building high-performance service teams.
- The Roster Ninja: You have a proven track record of managing shift dynamics and labor forecasting, ensuring complex venue networks run like clockwork.
- The Budget Controller: You are financially sharp, understanding how to manage utilities and site expenses to protect corporate margins.
- The Problem Solver: You handle customer queries and escalations with absolute poise, empathy, and speed, turning any issue into a customer win.
Why You'll Love Being a PadelParker
- True Operational Ownership: You are the main driver of how our premier venues look, feel, and perform on a national scale.
- Elite Brand Power: Represent a highly prestigious, rapidly expanding brand vertical backed by the biggest names in sports entertainment.
- Fast-Track Career Trajectory: As 7Padel expands to dozens of new locations across India, your career footprint scales directly alongside our venue count.
- The Vibe: Work with an energetic, hyper-focused team in Lower Parel that values relentless hustle, daily innovation, and an occasional match on our own world-class courts!
Pay: ₹45,000.00 - ₹85,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Operations management: 5 years (Preferred)
- Staff training: 5 years (Preferred)
Location:
- Mumbai, Maharashtra (Mumbai) (Preferred)
Willingness to travel:
Work Location: In person
