Job Description – Customer Relationship Manager (CRM)Position: Customer Relationship Manager (CRM)
Location: Indore, Madhya Pradesh
Employment Type: Full-time
Salary: ₹25,000 – ₹35,000 per month (Final salary will depend on experience, skills, and interview performance.)
Working Hours
- Monday to Saturday
- 10:30 AM – 6:30 PM
- Weekly Off: Sunday
About the Role
We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to build strong client relationships and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, customer-handling abilities, and a professional attitude.
Key Responsibilities
- Build and maintain strong relationships with customers.
- Handle customer enquiries, follow-ups, and service-related concerns.
- Maintain and regularly update customer information in CRM software.
- Coordinate with customers through phone calls, WhatsApp messages, and emails.
- Understand customer requirements and provide suitable solutions.
- Follow up with prospective and existing customers.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Ensure high levels of customer satisfaction through professional service.
Candidate Requirements
- Minimum 1–2 years of experience in Customer Relationship Management, Customer Support, Telecalling, or a similar role.
- Basic computer knowledge with proficiency in email writing and replying.
- Good English communication skills.
- Excellent interpersonal and customer-handling abilities.
Preferred Skills
- Polite, confident, and professional communication.
- Strong follow-up and coordination skills.
- Ability to manage multiple customers efficiently.
- Positive attitude and customer-centric approach.
- Good problem-solving and relationship-building skills.
Why Join Us?
- Competitive salary with growth opportunities.
- Professional and supportive work environment.
- Opportunity to build a rewarding career in customer relationship management.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
