Education Qualification :
Any Graduate
Skills :
Primary -> Functional | IT Operations Management | Operational Procedures | 2 - Knowledgeable
Primary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 2 - Knowledgeable
Secondary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 2 - Knowledgeable
Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 2 - Knowledgeable
Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details:
- Co-ordinate, facilitate, advise, and manage cross-regional and global changes.
- Act as a facilitator for/between the Regional Change Managers where necessary
- Convene, chair, and minute the Global CAB (Change Advisory Board)
- Ensure adherence to the Change Management policy both regionally and globally.
- Assess RFCs (Request for Changes) for completeness and validity.
- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally.
- Reject RFCs which lack appropriate information.
- Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
- Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
- Ensuring that RFCs have been raised for all changes taking place.
- Filtering, reviewing, and assessing all of the changes that are raised.
- Determining the correct approval levels to be applied to the change.
- Steering changes through the review and approval process
- Facilitating the risk and impact assessment process for each change
- Preparing the documentation required to support the Technical Reviews and CAB meetings.
- Attending Technical Review meetings for change related items.
- Publication and circulation of the post-meeting change documentation for CAB meetings
- Notifying change owners and implementers of the approval, rejection, and rescheduling of changes
- Confirming the closure and closure status of changes and conducting any post implementation reviews required
- Production of management statistics on the Change Process
