Company: Britannia Labels India Private Limited
Job Title: Customer Care Executive
Location: Tiruppur
Employment Type: Full-Time
Facility: Subsidized food and Accommodation available.
Job Summary:
The Customer Care Executive is responsible for managing customer communication, order coordination, enquiry handling, and providing timely support to ensure customer satisfaction. The role involves close coordination with Sales, Production, Planning, and Dispatch teams to ensure smooth order execution and delivery.
Roles & Responsibilities:
- Handle customer enquiries through phone calls, emails, and other communication channels professionally.
- Manage mail handling and telecommunication activities for customer support and coordination.
- Receive and process customer purchase orders accurately and on time.
- Coordinate with Sales, Production, Planning, and Dispatch teams regarding order status and delivery schedules.
- Share order confirmations, dispatch updates, and delivery information with customers.
- Track customer orders and provide regular follow-up and status updates.
- Handle customer complaints and coordinate internally for effective resolution.
- Maintain customer records, communication logs, and order details in ERP/Excel.
- Support customer documentation and maintain service-related records.
- Prepare daily and weekly customer service reports.
- Build and maintain positive customer relationships to ensure customer satisfaction.
- Ensure timely communication and follow company service standards.
Qualification:
Experience:
- 1–3 years of experience in Customer Care / Customer Support / Order Coordination
- Fresher’s with good communication skills may also apply
Skills Required:
- Good verbal and written communication skills (Tamil & English)
- Mail handling and telecommunication skills
- Customer relationship management
- MS Excel and basic ERP knowledge
- Coordination and follow-up skills
Interested candidates can call and share their resumes to 9655245049 or email them to [email protected].
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
