Job Title: E-commerce Operations Executive
Location: Bangalore
Experience: 2–3 Years
Job Summary
We are looking for a detail-oriented and analytical E-commerce Operations Executive to manage day-to-day marketplace operations, customer queries, and data reporting. The ideal candidate should possess strong Advanced Excel skills, excellent problem-solving abilities, and a good understanding of e-commerce processes.
Key Responsibilities
* Manage daily e-commerce operations across online marketplaces and platforms.
* Monitor and update product listings, inventory, pricing, and order status.
* Handle and resolve customer queries, complaints, and escalations in a timely manner.
* Coordinate with internal teams to ensure smooth order processing and fulfillment.
* Prepare daily, weekly, and monthly reports using Advanced Excel.
* Analyze sales, inventory, and operational data to identify trends and improvement opportunities.
* Track returns, refunds, cancellations, and customer feedback.
* Maintain accurate records and operational documentation.
* Ensure adherence to marketplace policies and service-level agreements (SLAs).
Required Skills & Qualifications
* Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
* Strong knowledge of Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables, XLOOKUP, INDEX-MATCH, Conditional Formatting, Data Validation, Basic Dashboards, etc.).
* Good understanding of e-commerce platforms and marketplace operations.
* Excellent communication and customer service skills.
* Strong analytical and problem-solving abilities.
* Ability to manage multiple tasks and meet deadlines.
* Knowledge of order management, inventory management, and customer support processes.
Preferred Skills
* Experience working with Amazon, Flipkart, Shopify, or similar e-commerce platforms.
* Familiarity with MIS reporting and data analysis.
* Basic knowledge of CRM tools and ERP systems.
Pay: ₹9,739.88 - ₹34,244.68 per month
Work Location: In person
