Qualifications: Graduation from a University or Government-recognised private college degree program or 15 Years of education including a diploma of three (3) years or more from a government registered and nationally recognised educational institution providing diplomas in the hospitality, tourism, travel industry
- Good Computer navigation skills
- Ability to use the Desktop Computer system
- Basic Knowledge of using Internet, Web Browser, Search Engine etc
- Phone/ Call Master Handling Skills
Good Keyboarding speed – 18 WPM as mentioned in the skill set matrix
Communication Skills
- Effectively communicates information and knowledge, demonstrating empathy with customers and colleagues
Data Gathering
- Gathers relevant information from a variety of sources and identifies the key issues
Problem Solving
- Generates various solutions to problems and then selects the most appropriate
Customer Service Focus
- Identifies and understands the (internal or external) customer’s needs and strives to provide a world-class service
Business Awareness
- Understands the business how to implement business initiatives to maximise our competitive advantage
Teamwork
- Works effectively with teamwork to accomplish goals, takes action that respects the needs’ of others & those of the organisation
Managing Self
- Plans, priorities and schedules own work to ensure timely completion
Adaptability
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Work Standards
Sets own high standards of performance
