- Key Responsibilities
- Provide end to end production support for Mainframe based applications ensuring adherence to SLAs and high system availability
- Monitor production jobs batch processes and online transactions proactively identify performance or stability issues and take corrective actions
- Manage incidents problems and service requests in line with ITIL processes including logging classification prioritization and timely resolution
- Perform root cause analysis for recurring incidents document findings and implement permanent fixes or workarounds in coordination with development teams
- Coordinate and support planned releases deployments and maintenance activities on Mainframe environments minimizing business impact
- Create and maintain runbooks standard operating procedures and knowledge base articles to improve support efficiency and consistency
- Collaborate with cross functional teams development infrastructure QA business users to troubleshoot complex issues and drive service improvements
- Participate in change management activities including impact analysis risk assessment and post implementation review following ITIL best practices
- Analyze production trends incident patterns and system metrics to recommend performance tuning and capacity planning actions
- Provide on call support as required including handling high priority incidents and communicating status updates to stakeholders
- Contribute to automation of repetitive support tasks and monitoring activities to reduce manual effort and improve response times
- Ensure compliance with organizational standards security guidelines and audit requirements for production environments
- Primary skills Process Service Management ITIL Technology Mainframe Technologies Mainframe Technologies ALL
- Knowledge of design principles and fundamentals of architecture
- Understanding of performance engineering
- Knowledge of quality processes and estimation techniques
- Basic understanding of project domain
- Ability to translate functional nonfunctional requirements to systems requirements
- Ability to design and code complex programs
- Ability to write test cases and scenarios based on the specifications
- Good understanding of SDLC and agile methodologies
- Awareness of latest technologies and trends
- Logical thinking and problem solving skills along with an ability to collaborate
Foundational->Service Management->ITIL,Technology->Mainframe Technologies->Mainframe Technologies- ALL->Mainframe Job Schedulers/Job Monitoring Tools
