Globalspace Technologies is looking for a proactive and customer-focused Helpdesk Support Executive to provide technical assistance and support to internal teams and clients. The ideal candidate will be responsible for resolving technical issues, ensuring smooth IT operations, and delivering excellent user support.
Key Responsibilities
- Provide first-level technical support via phone, email, or ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Log and track support requests, ensuring timely resolution
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist users with software applications, email, and system access
- Escalate complex issues to higher-level support when necessary
- Maintain documentation of issues, solutions, and procedures
- Ensure system security and data protection best practices are followed
Required Skills & Qualifications
- Basic knowledge of operating systems like Windows and macOS
- Familiarity with networking concepts (LAN, WAN, IP addressing)
- Experience with helpdesk or ticketing tools
- Knowledge of tools like Microsoft Outlook and Microsoft Office
- Basic troubleshooting skills for hardware and software issues
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
Preferred Qualifications
- Prior experience in IT support or helpdesk role
- Familiarity with remote support tools (AnyDesk, TeamViewer, etc.)
- Basic understanding of cybersecurity practices
- IT certifications (e.g., CompTIA A+, Microsoft certifications) are a plus
Experience
- 0–2 years (Freshers with relevant knowledge are welcome)
Education
- Diploma or Bachelor’s degree in IT, Computer Science, or related field
Job Type: Full-time
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
