Job DescriptionTelecaller / Business Communication Executive – Group Operations & Client EngagementCompany Overview
We are a fast-growing multi-brand ecosystem operating across digital marketing, interiors, real estate, media, and technology-driven platforms. Our brands include:
We are looking for highly disciplined, confident, professional, and execution-focused Telecallers who can effectively handle customer communication, lead follow-ups, appointment scheduling, sales coordination, and client relationship management across all brands.
PositionTelecaller / Business Communication Executive
Role Summary
The Telecaller will be responsible for handling inbound and outbound calls, maintaining strong customer relationships, ensuring timely follow-ups, coordinating with internal teams, and supporting business growth through disciplined communication and execution.
This role requires individuals who are highly consistent, responsible, organized, proactive, and capable of representing the company professionally across all client interactions.
The ideal candidate should possess strong communication skills, ownership mindset, discipline, patience, emotional maturity, and the ability to handle pressure, customer objections, and operational coordination effectively.
The Telecaller will act as a key communication bridge between clients, sales teams, operations teams, and management.
Key Responsibilities1. Lead Calling & Customer Communication
- Handle inbound and outbound calls professionally across all business verticals.
- Explain company services, projects, offers, and solutions clearly to potential customers.
- Understand customer requirements and direct them to the appropriate department.
- Maintain professional communication at all times.
- Build positive relationships with leads, clients, and existing customers.
- Ensure fast response time for inquiries and follow-ups.
- Maintain proper call etiquette, confidence, clarity, and professionalism.
2. Lead Follow-Up & Conversion Coordination
- Ensure consistent follow-up with all leads until closure or completion.
- Coordinate with sales teams, designers, managers, and operations teams for updates.
- Schedule meetings, site visits, consultations, and client appointments.
- Maintain proper lead tracking and follow-up systems.
- Ensure no lead is missed, ignored, or delayed.
- Push internal teams for updates wherever required.
- Improve lead conversion through timely communication and relationship management.
3. CRM Management & Reporting
- Update CRM systems, lead sheets, reports, and call records daily.
- Maintain accurate customer data and communication history.
- Track lead status, conversions, pending follow-ups, and customer concerns.
- Generate daily reports for managers and department heads.
- Ensure transparency and proper documentation of all communication.
- Maintain organized operational records and follow-up systems.
4. Client Coordination & Experience Management
- Ensure customers feel valued, respected, and attended to.
- Handle customer concerns calmly and professionally.
- Coordinate with internal departments to ensure smooth customer experience.
- Follow up with customers regarding project progress, appointments, payments, or service updates.
- Ensure proper communication during delays, escalations, or operational issues.
- Build long-term trust and positive client relationships.
5. Internal Coordination & Execution Support
- Coordinate with sales, marketing, interiors, execution, HR, and operations teams.
- Support managers in execution tracking and communication flow.
- Ensure tasks assigned by management are properly followed up and completed.
- Help maintain operational discipline and communication clarity.
- Escalate important issues to reporting managers on time.
- Assist in maintaining smooth workflow between departments.
6. Appointment Scheduling & Calendar Coordination
- Schedule and confirm client meetings, callbacks, consultations, and site visits.
- Coordinate timing between clients and internal teams.
- Send reminders and ensure meeting attendance.
- Maintain proper scheduling discipline and coordination accuracy.
7. Crisis Handling & Escalation Management
- Handle angry customers, delayed responses, and communication escalations professionally.
- Remain calm during pressure situations and customer frustration.
- Escalate critical issues to management when necessary.
- Ensure communication continuity during operational challenges.
- Support retention efforts during client dissatisfaction situations.
8. Data-Driven Communication & Performance Tracking
- Track daily calls, conversions, appointments, and follow-up performance.
- Analyze customer responses and improve communication quality.
- Maintain consistency in outreach and follow-up execution.
- Support management with communication insights and reporting.
9. Technology & Operational Discipline
- Use CRM tools, spreadsheets, calling software, WhatsApp Business, and reporting systems effectively.
- Maintain proper documentation and organized communication records.
- Adapt to automation tools, AI systems, and operational workflows.
- Follow company SOPs, scripts, and communication guidelines consistently.
Required Skills & QualitiesProfessional Skills
- Strong verbal communication skills.
- Good English, Telugu, and Hindi communication preferred.
- Strong follow-up and coordination ability.
- Ability to handle multiple leads and conversations simultaneously.
- Good organizational and reporting skills.
- Ability to work under pressure and meet targets.
- Basic understanding of CRM systems, spreadsheets, and communication tools.
- Customer handling and relationship-building ability.
- Strong listening and problem-solving skills.
Personal Qualities
We are looking for candidates who demonstrate:
- High ownership mindset
- Strong discipline and consistency
- Professional communication
- Accountability and reliability
- Respect for timelines
- Emotional maturity
- Patience and calmness under pressure
- Problem-solving attitude
- Team coordination ability
- Positive attitude and professionalism
- Strong sincerity and work ethic
- Transparency in reporting
- Long-term commitment mindset
Key Performance Indicators (KPIs)
The Telecaller will be evaluated based on:
- Number of calls handled daily
- Lead response speed
- Follow-up consistency
- Appointment booking performance
- Lead conversion contribution
- Customer satisfaction
- CRM accuracy and reporting quality
- Communication professionalism
- Attendance and discipline
- Team coordination effectiveness
- Escalation handling quality
- Productivity and execution consistency
Daily Reporting & Review Systems
- Daily call reports
- Lead status updates
- Follow-up tracking reports
- Appointment tracking systems
- Conversion monitoring
- Weekly performance reviews
- Monthly KPI audits
- CRM reporting discipline
Client Experience Ownership
- Ensuring quick customer response
- Maintaining professional communication
- Coordinating smooth customer journey
- Reducing communication gaps
- Building customer trust
- Maintaining positive brand image
- Supporting long-term customer relationships
Crisis Handling & Communication Management
Ability to professionally handle:
- Angry customers
- Delayed responses
- Missed follow-ups
- Client confusion
- Coordination gaps
- Operational pressure
- Escalations and urgent communication
Technology & Automation
- Use CRM and automation tools effectively
- Maintain organized digital records
- Adapt to AI-assisted communication systems
- Improve communication efficiency using technology
- Follow structured operational systems
Confidentiality Clause
The role requires strict confidentiality regarding:
- Customer information
- Internal operations
- Company strategies
- Pricing and sales data
- Team discussions
- Financial discussions
- Business processes
The employee is expected to maintain professionalism, integrity, confidentiality, and ethical communication standards at all times.
Non-Negotiable Traits
- Ownership mindset
- Discipline
- Consistency
- Accountability
- Transparency
- Reliability
- Strong communication
- Respect for timelines
- Professionalism
- Positive attitude
- Emotional maturity
- Problem-solving ability
- Team coordination mindset
- Execution focus
What We’re Looking For
We are looking for individuals who:
- Take ownership of communication and follow-ups
- Are disciplined and highly consistent
- Can maintain professionalism under pressure
- Follow systems and processes properly
- Solve problems proactively
- Can coordinate effectively with multiple teams
- Ensure customers feel valued and attended to
- Have strong execution and communication discipline
- Are reliable, sincere, and growth-oriented
Employment Type
Full-Time
Location
Hyderabad
Reporting To
Operations Manager / COO / Founder & Managing Director
Pay: From ₹10,000.00 per month
Benefits:
Work Location: In person
