Job Title: Process Associate – New Verticals & Client Coordination
Department - Operations / Client Servicing
Location - Harkesh Nagar Okhla phase - 2
Experience - 0 – 1 Year
Reporting To - Team Lead / Process Manager
Employment Type - Full-Time
About the Role
We are looking for a proactive Process Associate to manage the onboarding and day-to-day coordination of new business verticals and new clients. This role sits at the intersection of client servicing, internal team coordination, and data/reporting — ideal for someone with strong communication skills (English and Tamil) who is comfortable working across Excel/Google Sheets and multiple business applications.
Key Responsibilities
- Handle onboarding and process setup for new verticals and new clients, understanding requirements and translating them into workable processes.
- Act as the coordination point between the in-house team and external/client-side teams to ensure smooth information flow and task closure.
- Share daily updates with clients on process status, pending items, and turnaround timelines.
- Compile, consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.
- Track and manage data across Excel/Google Sheets — data entry, validation, formatting, and basic formula-based reporting.
- Maintain clear, professional communication with clients — written (email/chat) and verbal (calls) — in both English and Tamil.
- Flag process gaps, delays, or escalations to the reporting manager in a timely manner.
- Support process documentation (SOPs, trackers, checklists) as new verticals are added.
Required Skills & Qualifications
- 0–1 year of experience; freshers with strong communication skills are welcome to apply.
- Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.
- Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).
- Strong coordination and follow-up skills — able to manage multiple stakeholders (internal + client) simultaneously.
- Detail-oriented with the ability to manage and present data accurately.
- Graduate in any discipline.
Preferred Attributes
- Prior exposure to client-facing coordination or process/back-office operations.
- Ability to multitask and adapt quickly when new verticals/clients are added.
- A proactive, ownership-driven approach to daily reporting and follow-ups.
What We Offer
- Opportunity to work directly with new client accounts and business verticals from day one.
- Hands-on exposure to end-to-end process and client coordination.
- Growth path into Senior Process Associate / Team Lead roles.
How To Apply
Interested candidates can share their updated resume with the HR Team.
Name: Kumkum
Email: [email protected]
Phone/WhatsApp: 92899 67815
Pay: ₹10,009.53 - ₹33,429.78 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Work from home
Application Question(s):
- 1. Do you have 0–1 year of work experience (freshers with strong communication skills are welcome)?
- 2. Are you fluent in spoken and written English?
- 3. Do you have working knowledge of MS Excel and Google Sheets (data entry, formulas, basic reporting)?
- 4. Are you comfortable coordinating with both internal teams and external clients on a daily basis?
- 5. Are you able to work onsite at Harkesh Nagar, Okhla Phase 2, Delhi?
Work Location: In person
