Job Description – Telecaller (Experienced)
Position: Telecaller
Department: Admissions / Sales
Location: Belagavi
Employment Type: Full-Time
Experience Required: 1–3 years of experience in Telecalling, Telesales, Customer Support, or a Training Institute/Education Sales environment.
About the Role
We are looking for an enthusiastic and experienced Telecaller to join our team. The candidate will be responsible for handling inbound and outbound calls, generating admissions, following up with prospective students/customers, and maintaining excellent customer relationships.
Key Responsibilities
- Make outbound calls to prospective students/customers from the provided database.
- Handle inbound inquiries professionally and provide complete information about courses and services.
- Convert inquiries into admissions through effective communication and follow-up.
- Maintain regular follow-up with leads until conversion.
- Update customer information and call status in the CRM/Excel sheet.
- Achieve daily, weekly, and monthly calling and admission targets.
- Coordinate with the counseling and marketing teams.
- Address customer queries and resolve concerns effectively.
- Maintain accurate records of calls, follow-ups, and admissions.
- Build and maintain positive relationships with students and parents.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience as a Telecaller, Telemarketing Executive, Telesales Executive, or Customer Support Executive.
- Experience in the education/training institute sector will be an added advantage.
- Proficiency in MS Office and basic computer applications.
Required Skills
- Excellent communication skills in English and the local language.
- Strong convincing and negotiation skills.
- Good interpersonal and customer handling abilities.
- Ability to work under pressure and achieve targets.
- Positive attitude and self-motivation.
- Strong follow-up and relationship-building skills.
- Good time management and organizational skills.
Preferred Candidate Profile
- Prior experience in admission counseling or educational sales.
- Ability to convert leads into admissions.
- Customer-focused with a professional approach.
- Willingness to work in a target-driven environment.
Salary
- Best in the industry (Based on experience and performance)
- Attractive incentives based on admissions/targets achieved.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
