- Liaise with Business & Production Support team for Identifying the gaps & issue resolution
- Adherence to issue resolution agreed TATs
- Be on top of any open issues and guide the team to troubleshoot and close it
- Establish a formal framework in the current production support team
- Maintain regular communication between production support team and business unit and ensure co-ordination for service requests
- Continuous Improvement - Identify areas for support automations & implement them
- Coordinate with Business & Auditors for any Audits
- Manage Production Support team for timely closures of service requests
Drive governance around support areas with Vendor
