Roles & Responsibilities
- Understand customer issues through real-time chat support.
- Respond to customer queries professionally and clearly.
- Handle customer support via email.
- Provide troubleshooting steps and proper resolutions.
- Investigate and debug customer-reported issues.
- Reproduce bugs and identify possible root causes.
- Coordinate with the development team for unresolved issues.
- Perform manual testing of new and existing features.
- Test workflows, validations, UI/UX behavior, and edge cases.
- Verify bug fixes before release.
- Create use cases and testing scenarios for new features.
- Help improve internal documentation and support articles.
Required Skills
- Good communication skills in English.
- Strong logical and analytical thinking.
- Basic understanding of web applications and software workflows.
- Ability to identify bugs and explain issues clearly.
- Attention to detail.
- Basic knowledge of browser developer tools is a plus.
- Experience with CRM systems or SaaS products is preferred.
Preferred Qualifications
- Experience in manual software testing.
- Experience in customer support/chat support.
- Familiarity with bug tracking tools like Jira, ClickUp, Trello, etc.
- Understanding of test cases and QA processes.
Key Qualities We Are Looking For
- Problem-solving mindset
- Patience while handling customers
- Quick learner
- Organized and responsible
- Strong observation skills
Bonus Skills
- Knowledge of automation testing tools
- Basic SQL or database understanding
- Familiarity with APIs and webhook testing
- Experience with CRM or SaaS products
Pay: ₹200,000.00 - ₹300,000.00 per year
Work Location: In person
