Job Title: IT Executive
Department: Information Technology
Location: Raigad Hospital & Research Centre
Job Summary:
The IT Executive is responsible for managing and maintaining the hospital’s IT infrastructure, including hardware, software, networking, and Hospital Information Management Systems (HIMS). The role ensures smooth day-to-day IT operations, data security, and uninterrupted system availability to support clinical and administrative functions.
Key Responsibilities:
1. IT Infrastructure Management:
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
- Monitor and maintain LAN/WAN network connectivity, Wi-Fi, and internet services
- Ensure uptime and performance of all IT systems across departments
2. HIMS & Application Support:
- Manage and support Hospital Information Management System (HIMS)
- Create and manage user IDs, access controls, and permissions
- Troubleshoot application-related issues and coordinate with vendors for resolution
3. Technical Support & Troubleshooting:
- Provide immediate technical support to hospital staff
- Diagnose and resolve hardware, software, and network issues
- Maintain IT helpdesk logs and ensure timely closure of complaints
4. Data Security & Backup:
- Ensure regular data backups and recovery procedures
- Implement and monitor antivirus, firewall, and security protocols
- Maintain confidentiality and integrity of patient and hospital data
5. Server & System Administration:
- Assist in basic server management and monitoring
- Perform system updates, patches, and upgrades
- Monitor system performance and prevent downtime
6. Vendor & AMC Coordination:
- Coordinate with external vendors for hardware/software maintenance
- Manage AMC (Annual Maintenance Contracts) and service schedules
- Track and verify vendor service quality
7. Compliance & Documentation:
- Ensure compliance with hospital IT policies and standards
- Maintain IT asset records, licenses, and documentation
- Support audits (NABH or internal IT audits)
Qualifications:
- Bachelor’s degree in IT / Computer Science / Information Systems or related field
- Relevant certifications (CCNA, Hardware & Networking, etc.) are an added advantage
Experience:
- 1–3 years of experience in IT support or system administration
- Experience in hospital or healthcare environment preferred
Key Skills:
- Strong knowledge of hardware, networking, and troubleshooting
- Familiarity with HIMS / healthcare software
- Basic knowledge of servers, backups, and cybersecurity
- Good communication and coordination skills
- Ability to work under pressure and handle emergencies
Additional Requirements:
- Willingness to work in shifts and on-call support if required
- Quick response time for critical system issues
- Team-oriented with a service-focused approach
Reporting To:
IT Manager / Admin Head
Key Performance Indicators (KPIs):
- System uptime and availability
- Issue resolution time (TAT)
- User satisfaction and support efficiency
- Data security and backup compliance
- Audit readiness and documentation accuracy
Note: The IT Executive plays a critical role in ensuring uninterrupted hospital operations by maintaining reliable and secure IT systems.
Pay: ₹200,000.00 - ₹350,000.00 per year
Benefits:
- Food provided
- Paid sick time
Work Location: In person
