Location: Thrissur, Kerala
Type: Full-time
Industry: Luxury Home Theater & Audio Solutions
Experience: 0–2 years (Freshers with good communication are welcome)
Role Overview:
We are seeking a confident, well-spoken Presales Executive to be the first point of contact for our premium clients. This role involves handling customer inquiries, explaining our offerings, qualifying leads, and scheduling appointments for our expert team. You will play a vital role in shaping the customer’s first impression of The Audio Lab and supporting the sales team to close high-value projects.
Key Responsibilities:
- Handle incoming inquiries via phone, WhatsApp, email, and walk-ins
- Explain our home theater and audio services clearly and professionally
- Understand customer requirements and qualify leads based on budget, space, and intent
- Coordinate and schedule demo room visits or consultations
- Maintain and update the CRM with lead status and follow-up dates
- Assist in creating basic quotes, brochures, and follow-up messages
- Support digital marketing efforts by responding to online leads
- Collaborate with the technical team for any custom client requests
Required Skills:
- Strong verbal and written communication in English & Malayalam
- Good phone etiquette and interpersonal skills
- Basic understanding of home electronics, theater systems, or a willingness to learn
- Familiarity with WhatsApp Business, Google Forms, Excel/CRM tools
- Organized and customer-focused attitude
Preferred Qualities:
- Confident, polite, and persuasive
- Passionate about interiors, audio, or tech products
- Ability to learn quickly and explain technical terms in a simple manner
What We Offer:
- Training on high-end audio/video systems
- Opportunity to grow into a sales or client management role
- Professional work environment in the luxury home cinema space
- Salary + performance-based incentives
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
Compensation Package:
Work Location: In person
